Kirby Risk Connected Fall 2022

MECHANICAL SERVICES

“Most motor repair shops are limited to a service area of 50 100 miles from a shop location,” says Marty Guy, Operations Manager at Mechanical Solutions and Service in Lafayette, Indiana. “However, at Kirby Risk, one of our larger customers is located over four hours away (200+ miles) in southern Illinois.” The ability to service our customers both near and far is the result of a supporting network that includes the Distribution Center, Electrical Supply Account Managers and Mechanical Solutions and Service Specialists. DIGITAL GOES ABOVE AND BEYOND “Job Trac is our in-house custom software designed to provide customers with a complete view of their job status from start to finish. This software helps us further service our customers’ needs beyond a physical distance,” says Guy. When first developed in 1989, the software offered better visibility and management of a customer’s job status and progress. With an upgrade in 2004, additional capabilities were added including digital photos, descriptions and copies of predictive service reports. In 2009, a Customer Portal was launched giving customers the ability to see their job status, photos, descriptions and progress in real-time. Today, Job Trac software remains an important digital management tool and helps the Mechanical Solutions and Service team, along with their customers, gain insight and visibility into the status and progress of a job anytime day or night.

SERVING YOUR NEEDS For more than 96 years, Kirby Risk customers have relied on our expert technicians to deliver quality electric motor and mechanical repairs with prompt and timely service. As an authorized repair center for most major electric motor brands, Kirby Risk Mechanical Solutions and Service can save customers both time and money. Learn more about our products, services and capabilities today by visiting kirbyrisk.com/ mechanical-solutions. Check out our video overview and watch the team in action! And don’t forget to use the form go.kirbyrisk.com/MSS Contact to contact us with any questions or to receive a quote on your next project.

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